Mobile Crisis Case Manager - Behavioral Health

Sound • Redmond, WA

2d • Hybrid

About The Position

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!
We are hiring case managers who will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment.
This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery.
We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives!
Schedule: Monday through Friday from 12:00am-8:30am.
Location: Each shift starts and stops at 16225 NE 87th Suite 160, Redmond, WA 98052, with mobile response into the community by company van.
Accepting Applications until May 25, 2026.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field required.
• Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
• Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
• Skills and experience in working with a wide range of behavioral health disorders.
• Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
• Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
• Early intervention and prevention, as well as evidence-based effective treatment.
• Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.
• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and an insurable driving record.
• Must pass a criminal background check.

Responsibilities

• Respond to crisis situations promptly, conducting comprehensive assessments to determine the individual's needs and risk factors.
• Provide immediate therapeutic support to stabilize individuals in crisis, employing evidence-based crisis intervention techniques.
• Develop and implement safety plans for clients, including immediate interventions and referrals for follow-up support services.
• Work closely with law enforcement, emergency medical services, and other community resources to coordinate effective responses to crises.
• Maintain accurate and confidential records of all assessments, interventions, and follow-up plans in accordance with HIPAA regulations and organizational policies.
• Facilitate referrals to appropriate health care, behavioral health, and social service agencies to ensure ongoing support for the client's post-crisis.
• Participate in community outreach programs aimed at raising awareness of behavioral health issues and available resources.
• Provide training and mentorship to interns, volunteers, or new staff in crisis intervention techniques and protocols as needed.
• Relate to others professionally, respecting individual and cultural differences. Understand how cultural background might impact crisis intervention and treatment.

Benefits

• Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
• Life Insurance (2x annual salary + additional $25,000): paid by Sound
• Long Term Disability Insurance (60% monthly salary): paid by Sound
• Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
• Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
• Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
• EAP: Employee Assistance Plan
• Vacation: 18 days per year, increasing with years of service
• Holidays: 9 days per year
• Sick Leave: 12 days per year
• Bereavement Leave: for death in the family
• Parking: Free at all Sound sites
• Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
• Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level