Mobile Care Coordinator

HealWell•Midwest City, OK

7d•$15 - $20•Hybrid

About The Position

HealWell, LLC is seeking a highly organized and dependable Mobile Care Coordinator to support our growing mobile wound care team. This position serves as a central point of coordination between our providers, patients, healthcare facilities, home health agencies, DME companies, pharmacies, and internal administrative team. The Mobile Care Coordinator helps keep our field-based providers organized and ensures that schedules, orders, documentation, supplies, and clinical communications continue moving efficiently. This position is ideal for someone who is detail-oriented, comfortable managing multiple priorities, and enjoys being the person who keeps everything organized behind the scenes. The position will preferably be based in our Midwest City office, although a hybrid work arrangement may be considered for the right candidate after training and based on performance and operational needs.

Requirements

Previous experience in healthcare administration, medical office coordination, scheduling, referral coordination, or a similar healthcare support role strongly preferred.
Experience working with physicians, nurse practitioners, physician assistants, home health agencies, skilled nursing facilities, or other healthcare organizations is preferred.
Experience with electronic medical records and healthcare scheduling systems preferred.
Strong computer skills and ability to learn multiple software platforms.
Excellent written and verbal communication skills.
Exceptional attention to detail and follow-through.
Ability to prioritize multiple competing responsibilities in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Professional, dependable, and comfortable communicating with healthcare providers and outside organizations.
Candidates must have a valid driver's license, current automobile insurance, and reliable transportation.

Nice To Haves

Wound care experience is helpful but not required.
Bachelor's degree preferred but not required for candidates with relevant healthcare experience.
This role requires someone who notices when something hasn't been completed and takes the initiative to follow through.
The ideal candidate is organized, proactive, dependable, and able to keep track of multiple moving pieces without losing attention to detail.
You should be comfortable communicating with healthcare providers, managing frequent changes throughout the day, and following a task from the initial request through completion.

Responsibilities

Manage and coordinate daily and future schedules for mobile healthcare providers.
Confirm patient appointments and coordinate new patient evaluations and follow-up visits.
Communicate schedule changes, patient updates, and other time-sensitive information to providers.
Serve as a primary administrative support resource for assigned providers.
Coordinate communication between providers, patients, healthcare facilities, home health agencies, pharmacies, DME companies, and other members of the care team.
Process provider orders, including wound care orders, DME, wound vac supplies, medications, vascular studies, and other diagnostic or treatment-related requests.
Coordinate wound measurements, documentation, and supporting information required by vendors and outside agencies.
Assist with prescription coordination and other provider-directed clinical support activities within the scope of the position.
Track outstanding requests and follow through to ensure completion.
Assist providers with clinical documentation workflows within the electronic medical record.
Track outstanding documentation and follow up regarding incomplete progress notes or required information.
Upload clinical documents and wound photographs into appropriate systems.
Obtain provider signatures and distribute completed orders and documentation.
Send progress notes, wound care orders, and other records to healthcare agencies and facilities.
Maintain accurate records of transmitted documents and follow up when necessary.
Process release-of-information requests and maintain appropriate documentation.
Monitor shared inboxes, phone systems, messages, and provider requests.
Respond to and route incoming communications appropriately.
Assist with insurance and patient information verification as needed.
Maintain accurate and current patient care coordination information.
Identify delays or barriers to care and communicate concerns to the appropriate team member.
Participate in team meetings and workflow/process improvement initiatives.