Mobile Banking Assistant Manager

PNC•Duluth, GA

2d•Onsite

About The Position

Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Selling at non-PNC locations requires: Access to a reliable vehicle transportation for travel to multiple work locations on a daily basis; and the ability to lift and carry up to 40 pounds (inclusive of, but not limited to, marketing materials, collateral and/or other promotional items as required). PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 4+ years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Ability to drive a commercial motor vehicle (CMV) with a gross vehicle weight rating (GVWR) in excess of 10,001 pounds but less than 26,001.
Obtain and maintain a valid Medical Examiner’s Certificate in accordance with state and federal requirements.
Must have a current/up to date Driver’s License issued by the state where you will be working/driving, along with a clean driving record

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Coaching Others
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Retail Lending
Selling

Responsibilities

Supports all aspects of branch, including individual and team, performance.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads through influence and impacts a broad range of eco-system partners in an omni channel environment.
Drives revenue and loyalty through proactive interactions with clients.
Manages, coaches and executes a proactive client experience within an omni channel environment.
Provides solutions and advice to improve client financial well-being.
Leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty.
Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Drives the employee experience.
Responsible for acquiring and retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all employees.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential risk.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service