Mobile Associate - Retail Sales

T-Mobile • Hagerstown, MD

7d

About The Position

Mobile Associates are brand ambassadors who build customer enthusiasm for T-Mobile products and services. They thrive in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. Associates build relationships, learn to identify customer needs, and educate, demonstrate, and recommend T-Mobile solutions. This is a learning role in which associates build skills with their team in preparation for promotion to Mobile Expert. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

The position pays a base rate of $19.50 per hour, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The role does not require travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• A customer-focused outlook and passion for connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology in-store.
• Recommend personalized solutions, including accessories and IoT devices, beyond basic devices and service plans.
• Address service and sales needs with composure, integrity, and compassion.
• Develop proficiency with and consistently use digital tools during customer interactions and onboarding.
• Build relationships and partner with T-Mobile employees across channels, including business and customer service teams, to identify and hand off small-business leads.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED