Mobile Associate - Retail Sales

T-Mobile•Durham, NC

16d•Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors who build energy and excitement around T-Mobile products and services, connect with customers, identify their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role intended to build the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete employee training. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred in the required qualifications.
Passionate customer advocacy and the ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs with performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Work alongside customers to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate coverage and explain T-Mobile plans and services.
Complete training in the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Hourly training pay of $5.00 per hour during the initial training period, in addition to the stated $16.50 hourly base pay.
Annualized incentive target of $18,000 after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.