Mobile Associate - Retail Sales, Bilingual Preferred

T-Mobile•Sacramento, CA

About The Position

The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering customer relationships and loyalty. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once training is completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The job posting describes the role as bilingual preferred.

Requirements

High school diploma or GED.
Change agility.
Communication skills.
Customer problem-solving skills.
Customer service skills.
Ability to engage people.
Ability to multitask.
Sales skills.
Teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bilingual ability.
Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Hourly training pay of $5.00 per hour during the first 90 days.
Eligibility for an annualized incentive target of $18,000 per year after training, with actual incentives varying based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.