Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Fairlawn, OH

2d • Onsite

About The Position

T-Mobile’s Store-in-Store Mobile Associates work inside a warehouse or club kiosk, serving as the face of T-Mobile in a high-traffic retail environment. They engage with customers, explain and demonstrate products and services, recommend solutions, and communicate the value of T-Mobile’s warehouse and club member benefits. The role involves using digital tools, learning evolving technology and customer needs, and providing friendly, personalized service that builds trust and loyalty.

Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources. They practice and share skills, participate in store operations, and continually build their knowledge. The position also focuses on sales activity, including attracting potential customers, following up, collecting referrals, handling Be Back processes, and building relationships with new and existing customers.

The listed hourly base pay is $18.00, with $5.00 per hour in training pay during on-the-job training within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Requirements

• High school diploma or GED.
• Sales prospecting.
• Consultative selling.
• Customer needs identification.
• Communication.
• Customer satisfaction management.
• Customer service.
• Customer engagement.
• Relationship building.
• Coaching.
• Leadership.
• Sales techniques.
• Customer education.
• Sales.
• Customer communications.
• Product knowledge.
• Customer referrals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the Store-in-Store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, personalized service that establishes rapport, trust, and loyalty and exceeds customer expectations.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED