Mobile Associate , Store-in-Store - Retail Sales

T-Mobile • Metairie, LA

10d • Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on creating outstanding customer experiences in a high-traffic retail environment by educating customers, demonstrating products, and recommending solutions that help them stay connected. Associates use digital tools and product knowledge to explain T-Mobile offerings and warehouse or club member benefits, while building rapport and trust with customers.

The position includes training on the store-in-store experience, products, processes, systems, and reference resources. Associates continually practice skills, share knowledge, and participate in store operations. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The stated hourly base pay is $18.00, plus $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

The position is in a warehouse or club kiosk retail environment. Travel is not required. The role is not DOT-regulated or safety-sensitive. T-Mobile describes career growth opportunities and offers a range of benefits to eligible employees.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse or club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, personalized customer service by building rapport, trust, and loyalty and matching the pace of each customer.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Identify customer needs and use product knowledge and consultative selling to recommend solutions.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED