Mobile Associate, Store in Store - Retail Sales

T-Mobile•Freehold, NJ

10d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engage customers, and use digital tools to explain and demonstrate products and services, recommend solutions, and communicate the value of T-Mobile's warehouse or club member benefits. The role includes training on the store-in-store experience, products, processes, systems, and reference resources, as well as skills practice, knowledge sharing, and store operations. Associates build rapport and customer loyalty, provide exceptional service, attract prospective customers, drive sales, and follow up with customers, collect referrals, and handle Be Back processes. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service and exceed customer expectations.
Build rapport, trust, and loyalty by matching the pace of customers and connecting with them personally.
Attract potential customers and drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Access to commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the initial on-the-job training period.
After training, eligibility for an annualized incentive target of $18,000 per year.