Mobile Associate - Retail Sales

T-Mobile • Lumberton, TX

6d

About The Position

At T-Mobile, Mobile Associates help customers explore technology, find solutions, and stay connected. They create welcoming, personalized customer experiences, demonstrate smartphones, accessories, and connected devices, and recommend products and services that meet customers’ needs. They support customers throughout the shopping journey, whether it began online, through Customer Care, or in-store, and work with customers including small business owners.

The role offers hands-on experience, collaboration, and ongoing support to develop customer service and sales skills. No technology expertise is needed to get started. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile describes the position as an opportunity to develop skills and prepare for future career opportunities.

Requirements

• High school diploma or GED.
• At least 6 months of customer service or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Interest in technology and helping customers find solutions.
• A collaborative approach and willingness to learn from teammates and store leaders.
• Motivation to achieve sales goals while providing excellent customer service.

Nice To Haves

• Retail experience.
• Ability to communicate effectively in English and one or more additional languages.

Responsibilities

• Create welcoming, personalized experiences that help customers feel heard, understood, and confident in their choices.
• Demonstrate smartphones, accessories, and connected devices and help customers discover solutions that fit their lives.
• Listen to customers, ask questions, and recommend products and services that keep them connected.
• Support customers throughout their shopping journey, including journeys that began online, through Customer Care, or in-store.
• Develop sales skills by balancing customer needs with sales objectives.
• Collaborate with teammates, store leaders, and other T-Mobile teams to solve problems, share ideas, and support customers, including small business owners.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Eligible employees may receive mobile service and home internet discounts.
• Eligible employees may receive pet insurance.
• Eligible employees may access commuter and transit programs.
• All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED