Mobile Associate - Retail Sales

T-Mobile • San Leandro, CA

8d

About The Position

The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. It involves developing customer interaction and digital-tool skills, recommending service plans, and using product knowledge and digital resources to support customer satisfaction, strong relationships, and loyalty. Successful associates contribute to team and organizational goals through an effective customer experience.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role includes other duties and projects as assigned by business management. Travel is not required, and the position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required competencies: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features and enhance customer understanding and engagement.
• Complete required training on retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED