Mobile Associate - Retail Sales

T-Mobile•Navarre, FL

About The Position

Mobile Associates are brand ambassadors who build excitement around T-Mobile products and services. They are passionate about the connected world and thrive in a fast-paced retail environment where technology, customer needs, and the retail experience are continuously evolving. Associates build relationships with customers, identify their needs, and educate, demonstrate, and recommend appropriate T-Mobile solutions. This is a learning role in which associates work with their team and proactively develop skills and proficiencies in preparation for advancement to Mobile Expert. The role includes helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating technology; recommending personalized device, service, accessory, and IoT solutions; and addressing service and sales needs with composure, integrity, and compassion. Associates use digital tools in customer interactions and onboarding, and partner with T-Mobile employees across business and customer service channels to identify and hand off small-business leads. The hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for advocating for customers and connecting with them authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and provide issue resolutions.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing an elite customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including accessories and IoT devices, beyond basic devices and service plans.
Approach service and sales needs with composure, integrity, and compassion.
Develop skills with and consistently use digital tools in customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.

Benefits

Medical, dental, and vision insurance.
Flexible spending account.
401(k).
Employee stock grants and employee stock purchase plan.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Free, year-round money coaches.
Annual stock grant.
Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.