Mobile Associate - Retail Sales
About The Position
Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They build energy and excitement around technology, connect with customers, identify their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert. New associates must successfully complete employee training, which includes on-the-job training during their first 90 days. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The role offers an hourly base pay of $18, plus $5 per hour in training pay during the initial training period. The position involves serving customers in a retail environment, using digital tools to demonstrate products and services, and partnering with colleagues across sales, business, and customer service channels. T-Mobile describes opportunities for career growth and an inclusive team environment.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer advocacy and connecting with customers.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to collaborate with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Successfully complete new employee training.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of current technology in-store.
- Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
- Address service and sales needs with composure, integrity, and compassion.
- Develop proficiency with and consistently use digital tools during customer interactions and onboarding.
- Demonstrate network coverage, plans, and services to customers using digital tools.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Use time between customer interactions to learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
- Identify and hand off small business leads.
- Support team initiatives and help create an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
