Mobile Associate - Retail Sales

T-Mobile•Hutchinson, MN

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing customer interaction skills, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports customer experience, organizational goals, strong customer relationships, and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties or projects may be assigned by business management.

Requirements

High school diploma or GED.
Change agility.
Communication skills.
Customer problem-solving skills.
Customer service skills.
Ability to engage people.
Multitasking skills.
Sales skills.
Teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features.
Complete required training on retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.