Mobile Associate - Retail Sales
About The Position
The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing customer-interaction skills, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources, with the goal of strengthening customer relationships and loyalty. The position pays a $19.50 hourly base rate, plus $5.00 per hour in training pay during the first 90 days. After completing on-the-job training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile offers benefits to eligible full- and part-time employees, including insurance, paid time off, leave and family support, education assistance, and other programs. The company describes career growth opportunities and is an Equal Opportunity Employer.
Requirements
- High school diploma or GED.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop customer service and sales proficiency to provide personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features.
- Complete required training on retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free year-round access to money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Hourly training pay
- Incentive eligibility after promotion to Mobile Expert
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
