Mobile Associate - Retail Sales

T-Mobile•Hooksett, NH

11d

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They build excitement around technology, connect with customers, learn to uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. The position offers a $19.50 hourly base pay, plus $5.00 per hour in training pay during the initial training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required. The role is not DOT-regulated or safety-sensitive. T-Mobile describes its benefits as available to eligible full- and part-time employees. Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and paid holidays; paid parental and family leave; family-building benefits; backup care and childcare support; tuition assistance and college coaching; disability and other voluntary insurance coverage; mobile service and home internet discounts; pet insurance; and commuter and transit programs. The company also describes career growth opportunities and is an Equal Opportunity Employer.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers' individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to jointly own the customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Backup care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay during the first 90 days.
Eligibility for an annualized incentive target after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Career growth opportunities.