Mobile Associate - Retail Sales, Bilingual
About The Position
The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role develops customer service and sales proficiency to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success includes building customer relationships, completing training, and contributing to a seamless customer experience through effective communication and service delivery. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position is paid $19.50 per hour in base pay, plus $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status. The position requires a high school diploma or GED, being at least 18 years old, and legal authorization to work in the United States. Six months of customer service and/or retail sales experience is preferred. Travel is not required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop customer service and sales proficiency to provide personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training on products, services, systems, and processes to support customers effectively.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
