Mobile Associate - Retail Sales

T-Mobile USA•Kailua Kona, HI

6d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as ambassadors for its products and services. They create energy and excitement around technology, build customer relationships, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete new employee training. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs; demonstrate technology; and recommend personalized device, service, accessory, and IoT solutions. They use digital tools to explain network coverage and T-Mobile plans and services, complete training on the in-store experience, systems, and processes, and continue learning about wireless and technology innovations during their shifts. Associates partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience, identify and hand off small-business leads, support team initiatives, and foster an inclusive environment. The role requires no travel. The hourly base pay is $20.50, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for advocating for customers and connecting authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers resume their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized devices, service plans, accessories, and IoT products.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.