Mobile Associate - Retail Sales

T-Mobile • Kailua Kona, HI

7d

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as ambassadors for its products and services. They build excitement around technology, connect with customers, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role designed to develop the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete employee training.

The role combines customer service and retail sales, including helping customers continue shopping journeys begun online or through Customer Care, demonstrating technology, and recommending personalized solutions such as devices, service plans, accessories, and IoT products. Associates use digital tools to explain coverage and T-Mobile services, complete training on in-store processes and systems, and seek out learning opportunities during their shifts. They work with colleagues across business and customer service channels to resolve customer issues, hand off small-business leads, support team initiatives, and foster an inclusive environment.

The listed hourly base pay is $20.50, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for advocating for customers and connecting with them authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools in customer interactions and onboarding to demonstrate coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.
• Successfully complete new employee training.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED