Mobile Associate - Retail Sales
About The Position
The Mobile Associate supports T-Mobile retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop customer-interaction skills, use digital tools, and recommend service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a positive customer experience and organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for $5.00 per hour in training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $19.50.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features.
- Complete required training on retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
