Mobile Associate - Retail Sales

T-Mobile•Centralia, WA

6d•Onsite

About The Position

Mobile Associates are T-Mobile brand ambassadors who create engaging customer experiences by building relationships, understanding customers’ needs, and educating them about T-Mobile products and services. This is a learning role: Associates develop their skills with their team and prepare to advance to Mobile Expert. The role combines customer service, technology demonstrations, and sales in a fast-paced retail environment.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for advocating for customers and connecting authentically.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs with performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Experience in a retail environment.

Responsibilities

Build proficiency in serving and selling to customers while delivering an exceptional experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and demonstrate technology in the store.
Recommend personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
Handle service and sales needs with composure, integrity, and compassion.
Develop skill with and consistently use digital tools during customer interactions and onboarding.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
Learn alongside peers and store leaders, developing skills in preparation for advancement to Mobile Expert.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.