Mobile Associate - Retail Sales

T-Mobile USA • Durham, NC

1d • Onsite

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors who build excitement around T-Mobile products and services. They help customers find device and service solutions, provide a world-class customer experience, and build customer loyalty. This is a learning role in which associates work with their team to develop the skills and proficiencies needed to progress to Mobile Expert. New employees must successfully complete training. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passion for customer advocacy and connecting with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology in store.
• Sell personalized solutions, including devices, service plans, accessories, and IoT products.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED