Mobile Associate - Retail Sales

T-Mobile • Peabody, MA

5d

About The Position

The Mobile Associate supports retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment. The role involves developing product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates build skills in customer interaction, digital tool use, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a strong customer experience, relationships, and loyalty.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees all employees earnings of $20 per hour inclusive of base pay and incentives. The position has an hourly base pay of $19.50, plus $5 per hour in training pay.

The role requires a high school diploma or GED, being at least 18 years old, and legal authorization to work in the United States. Six months of customer service and/or sales experience in a retail environment is preferred. No travel is required.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED