Mobile Associate - Retail Sales, Bilingual
About The Position
The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success is measured by developing customer relationships, completing required training, and contributing to a seamless customer experience. The role supports customer loyalty and team initiatives through effective communication and service delivery. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. Other duties or projects may be assigned by business management.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
- Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
