Mobile Associate - Retail Sales

T-Mobile•Pottstown, PA

14d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role includes developing product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates build skills in customer interaction, digital tool use, and service-plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports customer experience, organizational goals, strong customer relationships, and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays a $19.50 hourly base rate, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The position offers access to T-Mobile’s benefits for eligible full- and part-time employees, including health coverage, retirement and stock programs, paid time off, family support, education assistance, insurance options, and discounts and other programs. The posting also describes career growth opportunities and an annual stock grant for eligible employees.

Requirements

High school diploma or GED.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features, helping customers understand and engage with offerings.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.