Mobile Associate - Retail Sales

T-Mobile•Albertville, AL

14d

About The Position

Mobile Associates work as members of T-Mobile Retail Teams of Experts, bringing the brand to life as ambassadors who build energy and excitement around products and services. They connect with customers, learn to uncover customer needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced, evolving retail environment. This is a learning role that prepares associates for promotion to Mobile Expert. New employees must successfully complete training; during the first 90 days, they receive on-the-job training and are eligible for hourly training pay. The role involves providing a world-class customer experience, helping customers continue their shopping journey across online, Customer Care, and in-store channels, demonstrating technology, and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools, build product and systems knowledge, collaborate with employees across channels, and help resolve customer issues. The position requires at least six months of customer service and/or sales experience, with retail experience preferred, and a high school diploma or GED. Hourly base pay is $18.00, plus $5.00 per hour training pay. After training and promotion to Mobile Expert, associates become eligible for an annualized incentive target of $18,000. Incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.