Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Bangor, ME

About The Position

Mobile Associates, Store-in-Store, are members of T-Mobile’s Retail Team who represent the brand inside National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, use digital self-service tools, and help customers onboard and use the T-Mobile app. Associates are expected to meet sales and quality targets while delivering strong customer experiences. The role includes completing training on the in-store experience, products, processes, systems, and reference resources; keeping current on personal results, promotions, and Hub updates; and partnering with nearby stores and teams to support customer onboarding, device support, and account servicing. Associates also participate in skills practice, knowledge sharing, and store operations, including opening and closing procedures and securing kiosk cabinets and assets. The role includes customer follow-up, referral capture, Be Back processes, proactive outreach, and the ability to perform price overrides for National Retail specialty offers. The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. The job is not travel-required and is not DOT-regulated or safety-sensitive. Hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required knowledge and skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs during onboarding.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Partner with nearby store locations to support customer onboarding.
Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.