Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates work in a warehouse or club kiosk setting and represent T-Mobile to customers. They engage customers in a high-traffic retail environment, use digital tools, explain and demonstrate products and services, and recommend solutions that meet customer needs. The role includes learning T-Mobile’s store-in-store experience, products, systems, and processes, and continually developing skills through training, practice, and knowledge sharing. Associates focus on building rapport and trust, providing excellent service, driving sales, following up with customers, collecting referrals, and developing relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role. The position requires a high school diploma or GED, and applicants must be at least 18 years old and legally authorized to work in the United States. Six months of customer service and/or retail sales experience is preferred. The role has an hourly base pay of $18, with $5 per hour training pay during the first 90 days. After training, the Mobile Expert role is eligible for an annualized incentive target of $18,000; incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized customer service, build rapport and trust, and exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
