Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. They engage with customers, explain and demonstrate products and services, recommend solutions, and communicate the value of T-Mobile warehouse/club member benefits. Associates use digital tools and product knowledge to help customers stay connected while providing friendly, personalized service. The role includes training in the store-in-store experience, products, processes, systems, and reference resources, along with ongoing skills practice and knowledge sharing. Mobile Associates also support store operations and sales activity. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position pays an hourly base rate of $18, plus $5 per hour in training pay. Employees are also eligible for an annual stock grant. The position requires a high school diploma or GED. Six months of customer service and/or retail sales experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide excellent, friendly customer experiences; establish rapport, trust, and loyalty while matching the pace of each customer.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Exceed customer expectations through exceptional service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
