Mobile Associate - Retail Sales, Bilingual

T-Mobile USA•San Diego, CA

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds proficiency in customer service and sales to provide personalized device and service solutions, and uses digital tools to demonstrate network coverage and service benefits. Success involves building customer relationships, completing training, and contributing to a seamless customer experience through effective communication and service delivery. The role also supports customer loyalty and team initiatives. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, and sales.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
Use digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Access to commuter and transit programs.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.