Mobile Associate - Retail Sales

T-Mobile•Woodruff, SC

16d

About The Position

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The Mobile Associate builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. The role involves developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and all employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
Required competencies: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.