Mobile Associate - Retail Sales

T-Mobile • Danville, VA

5d

About The Position

The Mobile Associate supports retail operations by engaging customers and helping them with their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing customer-interaction skills, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a positive customer experience and organizational goals by fostering customer relationships and loyalty.

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to improve customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties and projects as assigned by business management.

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family-building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability coverage
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED