Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Maplewood, MO

2d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. In a busy retail environment, they engage customers, build relationships, identify customer needs, and educate customers by demonstrating and recommending T-Mobile products and services. They use digital self-service tools and help customers understand how to use the T-Mobile app for their wireless needs. The role focuses on meeting sales and quality targets while providing exceptional customer experiences. Associates complete training, review promotions and performance updates, continually develop their skills, and work with nearby store teams to support customer onboarding, device assistance, and account servicing. They also perform kiosk and store operations, including opening and closing procedures and securing kiosk assets. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
Meet sales performance targets and quality-of-sale metrics while delivering exceptional customer experiences.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results and current promotions.
Partner with nearby store locations and teams to support customer onboarding, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days.