Mobile Associate - Retail Sales

T-Mobile•Watertown, SD

20d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They build excitement around products and services, connect with customers, and develop expertise in identifying customer needs and educating, demonstrating, and recommending device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert. New associates work with their team to build skills and proficiencies and must successfully complete new employee training. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; exploring individual needs; demonstrating technology; and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools, learn about wireless and technology innovations, and partner with colleagues across business and customer service channels to resolve issues and support a seamless customer experience. The hourly base pay is $18.00, plus $5.00 per hour training pay during on-the-job training. Training pay is available within the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocate who enjoys connecting with customers authentically.
Competitive drive and proven ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successfully complete new employee training.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while delivering a world-class customer experience and building loyalty.
Help customers resume their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Work side-by-side with customers to recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small business leads.
Support team initiatives and contribute to an inclusive environment.