Mobile Associate - Retail Sales
About The Position
Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as ambassadors for its products and services. They build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced, evolving retail environment. This is a learning role that prepares new associates for advancement to Mobile Expert, and requires successful completion of new employee training. The role focuses on providing a world-class customer experience, helping customers continue their shopping journey across channels, demonstrating technology, and recommending personalized solutions. Associates use digital tools to explain coverage, plans, and services; complete training on in-store experiences, processes, systems, and resources; and continue learning about wireless and technology innovations. They work with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support an inclusive team environment.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer advocacy and connecting authentically with customers.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Build proficiency in serving and selling to customers while providing a world-class customer experience and building customer loyalty.
- Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
- Explore customers' individual needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
- Approach service and sales needs with composure, integrity, and compassion.
- Use digital tools during customer interactions and onboarding to demonstrate coverage, plans, and services.
- Complete training on the T-Mobile in-store experience, new skills and processes, and systems and reference resources.
- Use time between customers to seek information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Support team initiatives and contribute to an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
