Mobile Associate, Store-In-Store - Retail Sales

T-Mobile • Columbia, MD

2d • Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role involves completing training on the Store-in-Store experience, products, processes, systems, and reference resources, while continually developing skills through practice, knowledge sharing, and store operations. Associates provide friendly, personalized service, build rapport and customer loyalty, attract potential customers, drive sales, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
• Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, personalized service; establish rapport, trust, and customer loyalty; and exceed customer expectations.
• Attract potential customers and drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Hourly training pay of $5.00 per hour during the first 90 days.
• Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED