Mobile Associate - Retail Sales, Bilingual | Spanish

T-Mobile•Mission Hills, CA

About The Position

Mobile Associates work as members of a Retail Team of Experts, bringing the T-Mobile brand to life as ambassadors who build energy and excitement around products and services. They connect with customers in a fast-paced retail environment, uncover customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role in which associates build skills and proficiencies with their team in preparation for advancement to Mobile Expert. Successful completion of new employee training is required. The role includes helping customers continue their shopping journey across online, Customer Care, and in-store channels; providing hands-on demonstrations; and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools and in-store systems to explain coverage and services, complete training, and keep learning about wireless and technology innovations. They collaborate with T-Mobile employees across business and customer service channels to resolve issues, identify and hand off small-business leads, support team initiatives, and foster an inclusive customer experience. The listed hourly base pay is $19.50, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and that every employee is eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Successful completion of new employee training.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of technology in-store.
Recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and create an inclusive environment.