Mobile Associate - Retail Sales

T-Mobile•Meriden, CT

5d•Onsite

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They build excitement, connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced, evolving retail environment. This is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training; within the first 90 days, they receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. The role combines customer service, sales, technology demonstrations, digital tools, and collaboration with colleagues across channels. Associates help customers continue shopping journeys begun online, through Customer Care, or in-store; tailor solutions to individual needs; and create a seamless customer experience. The position requires at least six months of customer service and/or sales experience and a high school diploma or GED. The hourly base pay is $19.50, with $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successfully complete new employee training.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
Explore customers' individual needs and provide hands-on demonstrations of current technology in-store.
Work side by side with customers to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools consistently in customer interactions and onboarding to demonstrate coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to resolve issues and provide a seamless customer experience.
Identify and hand off small business leads.
Support team initiatives and help create an inclusive environment.