Mobile Associate - Retail Sales

T-Mobile•New York, NY

16d•Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services while helping customers find device and service solutions. This is a learning role in which associates work with their team to develop skills and proficiencies in preparation for promotion to Mobile Expert. Successful completion of new employee training is required. Associates provide a world-class customer experience by understanding customer needs, demonstrating technology, recommending personalized solutions, and building customer loyalty. They use digital tools to explain network coverage and T-Mobile plans and services, complete training on in-store experiences, systems, and processes, and continue learning about wireless and technology innovations during their shifts. Associates partner with T-Mobile employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support team initiatives and an inclusive environment.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passionate customer advocacy and the ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the T-Mobile in-store experience, skills, processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.