Mobile Associate - Retail Sales

T-Mobile USA•Brookings, SD

About The Position

The Mobile Associate supports retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Associates develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a strong customer experience and organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. The position has an hourly base pay of $18.00, plus $5.00 per hour training pay. T-Mobile describes its Total Rewards package as including a competitive base salary and compensation package, an annual stock grant, an employee stock purchase plan, a 401(k), and access to year-round money coaches. Benefits available to eligible full- and part-time employees include medical, dental, and vision insurance; a flexible spending account; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care and enhanced family support; childcare subsidy; tuition assistance and college coaching; short- and long-term disability; voluntary AD&D, accident, life, disability, and long-term care coverage; mobile service and home internet discounts; pet insurance; and commuter and transit programs. The company also highlights career growth opportunities and equal employment opportunity.

Requirements

High school diploma or GED.
Required capabilities: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.