Mobile Associate - Retail Sales
About The Position
Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and create an energetic, customer-focused retail experience. This learning role develops associates’ skills and proficiencies in preparation for advancement to Mobile Expert. Associates must successfully complete new employee training and use digital tools to educate customers about T-Mobile coverage, plans, services, and technology. The position requires customer service and sales work in a fast-paced retail environment, including personalized demonstrations and recommendations. Once training is completed, associates promote to the Mobile Expert role.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passionate customer advocacy and the ability to connect authentically with customers.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to collaborate with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Use side-by-side selling to recommend personalized devices, services, accessories, and IoT products.
- Address service and sales needs with composure, integrity, and compassion.
- Use digital tools during customer interactions and onboarding to demonstrate coverage, plans, and services.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Use time between customer interactions to learn about wireless and technology innovations.
- Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small business leads.
- Support team initiatives and contribute to an inclusive environment.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits and back-up care.
- Enhanced family support and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
