Mobile Associate - Retail Sales

T-Mobile • Henderson, TX

20d

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, creating energy and excitement around the company’s products and services. They help customers explore technology and service options, uncover needs, and recommend personalized solutions while building and strengthening customer relationships. This is a learning role in which associates build skills and proficiencies in preparation for advancement to Mobile Expert. New employees must successfully complete training. During their first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The role requires at least six months of customer service and/or sales experience and a high school diploma or GED.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience; retail experience preferred.
• Passion for customer advocacy and connecting authentically with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs with performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Build proficiency in serving and selling to customers while providing a high-quality customer experience and building loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools during customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Competitive base salary and compensation package.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED