Mobile Associate - Retail Sales
About The Position
The Mobile Associate is the face of T-Mobile in a warehouse or club kiosk setting, delivering customer service and sales in a high-traffic environment where technology and customer needs evolve. The role focuses on helping customers continue their shopping journey, understanding their needs, demonstrating technology, and recommending personalized products and services. Associates use digital tools, build customer loyalty, and partner with T-Mobile employees across channels to identify and hand off small-business leads. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience.
- Passion for advocating for customers and connecting authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Build proficiency in serving and selling to customers while providing an excellent customer experience and building loyalty.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of current technology.
- Recommend personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
- Address service and sales needs with composure, integrity, and compassion.
- Consistently use digital tools in customer interactions and onboarding.
- Build relationships and partner with T-Mobile employees across channels, including business and customer service, to identify and hand off small-business leads.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
