Mobile Associate - Retail Sales

T-Mobile•Hooksett, NH

1d•Onsite

About The Position

Mobile Associates are members of T-Mobile retail teams and brand ambassadors who build enthusiasm for the company’s products and services. They help customers find device and service solutions, demonstrate technology, and build new and lasting customer relationships. This is a learning role that develops the skills and proficiencies needed to advance to Mobile Expert. Associates are required to successfully complete new employee training. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; learning about customers’ needs and demonstrating technology; and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools to explain coverage, plans, and services, complete training on store experiences, systems, and processes, and continue learning about wireless and technology innovations. They also work with colleagues across business and customer service channels to resolve issues, identify and hand off small-business leads, support team initiatives, and foster an inclusive customer experience.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs with performance goals.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality experience and building customer loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
Eligibility for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.