Mobile Associate - Retail Sales

T-Mobile • Lake Placid, FL

5d • Onsite

About The Position

The Mobile Associate supports T-Mobile retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. It develops customer interaction, digital tool, and service-plan recommendation skills, with success measured by customer satisfaction, product knowledge, and effective use of digital resources. The work contributes to customer experience and organizational goals by fostering customer relationships and loyalty.

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Travel is not required.

Requirements

• High school diploma or GED.
• Change agility.
• Communication skills.
• Customer problem-solving skills.
• Customer service skills.
• Ability to engage people.
• Ability to multitask.
• Sales skills.
• Teamwork orientation.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to provide personalized technology and service solutions that meet individual customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features, helping customers understand and engage with the offerings.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties and projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED