Mobile Associate, Store -In-Store

T-Mobile • Lathrop, CA

7d • Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! It's better over here. The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. That’s where you come in. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, if you’re happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Requirements

• High School Diploma/GED (Required)
• Effective at balancing customer experience and performance goals (Required)
• Desire to be a part of the groundbreaking T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing knowledge, while serving customers and providing resolutions to issues (Required)
• Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 6 months of customer service and/or sales experience, retail environment (Preferred)
• Customer satisfaction: Focused customer advocate who loves having fun with our customers.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Continuously learn and improve your skills to provide the best possible experience for our customers!
• Perform skills practicing, knowledge sharing, and store operations.
• Provide excellent customer experiences, being friendly, and engaging with customers.
• Connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction.
• Provide exceptional service, and to exceed customer expectations.
• Proactively attract potential customers to further drive sales activity in your location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• On-the-job training
• Hourly training pay
• Annualized incentive target of $18,000/year (for Mobile Expert role after promotion)
• Guaranteed to earn $20/hour inclusive of base pay and incentives
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED