Mobile Associate, Store -In-Store

T-Mobile • Lathrop, CA

5d • Onsite

About The Position

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, if you’re happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Requirements

• High School Diploma/GED (Required)
• Customer satisfaction: Focused customer advocate who loves having fun with our customers.
• Effective at balancing customer experience and performance goals (Required).
• Team building: Desire to be a part of the groundbreaking T-Mobile store team.
• Willingness to work alongside peers and store leaders, learning and sharing knowledge, while serving customers and providing resolutions to issues (Required).
• Retail sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 6 months of customer service and/or sales experience, retail environment (Preferred).

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile's warehouse/club member benefits.
• Completes training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Continuously learns and improves skills to provide the best possible experience for customers.
• Performs skills practicing, knowledge sharing, and store operations.
• Provides excellent customer experiences, being friendly, and engaging with customers.
• Connects on a personal level, matches the pace of the customer, establishes rapport, trust, and loyalty with every interaction.
• Provides exceptional service, and exceeds customer expectations.
• Proactively attracts potential customers to further drive sales activity in the location.
• Follows up with customers, collects referrals, handles Be Back processes, and forms relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED