Mobile Associate - Retail Sales, Bilingual, Preferred | Spanish

T-Mobile • Carrollton, TX

1d • Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand, build excitement around its products and services, and help customers find device and service solutions. They work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve. This is a learning role that involves building skills and proficiencies toward the Mobile Expert role. New associates must successfully complete employee training. The role requires at least six months of customer service and/or sales experience, with retail experience preferred, and a high school diploma or GED.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience; retail experience preferred.
• Passionate customer advocate who enjoys connecting with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Successfully complete new employee training.

Nice To Haves

• Retail environment experience.
• Bilingual, with Spanish preferred.

Responsibilities

• Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and IoT devices.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
• Hourly training pay of $5 per hour during the first 90 days, in addition to the $18 hourly base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED