Mobile Associate - Retail Sales, Bilingual, Spanish Preferred

T-Mobile USA • Houston, TX

17h • Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand, build excitement around its products and services, and create strong customer relationships. This is a learning role for associates who are developing the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete employee training. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The hourly base pay is $18, plus $5 per hour in training pay during the training period.

The role focuses on helping customers find technology and service solutions suited to their needs, demonstrating products, and providing a positive, seamless retail experience. Associates use digital tools, learn about wireless and technology innovations, and collaborate with colleagues across sales, business, and customer service. The posting notes that Spanish is preferred. Travel is not required, and the role is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• Six months of customer service and/or sales experience; retail experience is preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passion for customer advocacy and connecting with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• Successful completion of new employee training.

Nice To Haves

• Spanish language skills.
• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers' individual needs and provide hands-on demonstrations of technology in store.
• Recommend personalized device, service, accessory, and IoT solutions that help customers stay connected.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Build relationships and collaborate with T-Mobile employees across channels to jointly own the customer experience and resolve issues.
• Identify and hand off small-business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED