Mobile Associate - Retail Sales, Bilingual, Spanish

T-Mobile USA•Roselle, NJ

2d•Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around T-Mobile products and services. The role suits people who are passionate about connected technology and thrive in a fast-paced retail environment where innovations, customer needs, and the retail experience continually evolve. Associates build customer relationships, identify needs, and educate customers by demonstrating and recommending device and service solutions. This is a learning role: associates work with their team to build skills and proficiencies in preparation for promotion to Mobile Expert, and must successfully complete new employee training. The position requires Spanish bilingual ability as indicated in the job title. It is a retail sales role requiring customer service and sales experience, a high school diploma or GED, and the ability to work collaboratively while balancing customer needs and performance goals. Travel is not required. The hourly base pay is $20.50, with $5.00 per hour training pay during on-the-job training within the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passion for advocating for customers and connecting authentically with them.
Competitive drive and a demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.
Spanish bilingual ability, as specified in the job title.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of current technology in-store.
Use side-by-side selling to recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Build proficiency in serving and selling to customers while delivering a strong customer experience and building loyalty.
Use digital tools consistently in customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across channels, including business and customer service, to deliver a seamless customer experience and resolve issues.
Identify and hand off small business leads.
Support team initiatives and help create an inclusive environment.